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Title: IT Support Analyist
Department: IT
Location: Boswell, PA

IT Support Analyst

Essential Duties & Responsibilities:


Responsible for the support of end user desktop, laptop, phone, mobile devices, hardware, and printers. The role is a client-facing position providing direct end-user support for all Tier 1-2 tickets and support requests.  Evaluate user needs, define technical problems, and work with IT team to determine solutions.


Deliver exceptional end user support, ensuring the computing resources provide the tools for the end user productivity.  Outstanding communication and interpersonal skills are the key characteristics of this individual.  We require this IT team member to deliver complete end user satisfaction through timely and efficient troubleshooting, break/fix solutions (fixed right the first time), end user education (when required), with clearly effective communications, both to and from our users.  

Educational / Experience:

Minimum of 2 year or equivalent degree from accredited university, college, or technical school; 4 year preferred.

Minimum of 3 years IT technical support.



Will be familiar with the following:

MS Server environments; SharePoint; MS Exchange; Active Directory; DNS; DHCP; Engineering applications; VPN; Virtual Machine topology; SAN; Telephony Systems; LAN/WAN topologies, Switches, Routing, Firewalls


Will have strong experience in the following:

PC, laptop, and tablet hardware configuration, including installation, setup, and support; Mobile device configuration and support; Printer and MFP; Windows (7-10) configuration and upgrades; MS Office applications; TeamViewer or other remote control software; AV and Anti Malware solutions



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